OptiProtect™ 3S

Technical Services & Support

OptiProtect3S

OptiProtectTM 3S is Guerbet’s original suite of Services and Support brought to you by our readily accessible, factory trained and certified experts who are committed to making continuity in your daily operations their priority.

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As a pioneer in medical imaging, Guerbet’s mission is to provide healthcare professionals with contrast media, medical devices, and innovative solutions for diagnostic and interventional imaging, to improve patient prognosis and quality of life.

Our Smart Service Solutions are designed to ensure and safeguard the lifetime of your Guerbet Medical Devices and Digital Solutions, bringing out the best of your investment.

We are proud of the dedicated teams that support you in your daily operations to solve your issues and enhance your performance. Technical Servicing and Support is about performance, responsiveness, and efficiency. It is also about trust, accountability, and reliability.

OptiProtectTM 3S is our commitment to protect you.

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A dedicated team of certified experts ready to respond

Our Engineers and Official Partners are trained on-site at our centers of excellence located in our manufacturing facilities in Cincinnati (USA) and Lyon (France).

They are awarded a Guerbet Training Certification that demonstrates attainment of the highest standards of equipment knowledge and exceptional technical expertise. Their certifications are renewed every 24 months.

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OptiProtectTM 3S service agreements

Designed to protect the lifetime of your injection solutions, OptiProtectTM 3S can be tailored to address your challenges:

  • OptiProtectTM Support: Preventive Maintenance agreement
  • OptiProtectTM Shield: Full Protection agreement
  • OptiProtectTM Secure: Comprehensive Continuity agreement
  • OptiProtectTM Select: Flexible Options for Tailored Support
Opti Support

OptiProtectTM Support

Preventive Maintenance is required to ensure that your equipment follows factory specifications. An annual maintenance with a Guerbet Certified Engineer controls the equipment reliability and expected performance, the optimisation of equipment operation, and provides an opportunity for Guidance on daily care of the injector.

Guerbet handles the Annual Preventive Maintenance requirements for your peace of mind:

  • Planned Annual Maintenance: meet standard maintenance requirements
  • Expert Remote Support: Direct access to our expert network during opening hours
  • Controlled Costs: labour and travel for Preventive Maintenance included
  • Risk Management: 10% discount off the listed price of genuine spare parts, guaranteed 90 days when installed by a Guerbet Certified Engineer.
Opti Shield

OptiProtectTM Shield

Full Protection agreement designed for optimal equipment management. OptiProtect Shield provides the assurance of a fixed maintenance cost in your annual operational budget to avoid the risk of unexpected costly repairs.

  • Planned Annual Maintenance, according to your schedule
  • Expert Support: direct access to Guerbet’s network of factory trained Engineers for Remote troubleshooting, diagnostic, and On-Site assistance, support, and guidance
  • Full Coverage: unlimited on-site visits, including parts, labour, and travel
Opti Secure

OptiProtectTM Secure

Comprehensive Continuity agreement allowing you to maintain your daily operations, while we handle and repair your equipment, for optimised uptime*, peace of mind, and complete protection of your investment.

  • Rely on the expert coverage level of the OptiProtect Shield full protection agreement
  • Maintain your daily operations while we handle and repair your equipment
  • Optimised Uptime*: complete protection of your investment with a Guerbet Factory Certified Loaner unit**
Opti Select

OptiProtectTM Select

OptiProtect Service Agreements can all be tailored with a flexible options system: OptiProtect Select***.

OptiProtect 3S is part of our Interconnected Solutions for Diagnostic Imaging

Driven by its commitment to advance radiology, Guerbet Diagnostic Imaging has designed a comprehensive and complete portfolio of products and solutions for diagnostic imaging.

Products & Solutions

References

*during time of repair

**subject to local availability. Terms and conditions may vary.

*** contact your local Guerbet Representative to find out more about the options available in your country.

OptiProtectTM is a trademark of Guerbet

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