As part of the fight against COVID-19, Guerbet is continuing to deliver and install injectors in hospitals that require support for diagnostic imaging. Examples include in Wuhan, China, where Guerbet APAC delivered an OptiVantage® Dual Head injector to a newly-built hospital at the end of January, and in the Netherlands, where an OptiVantage® was installed by our local team in a temporary mobile CT set-up dedicated to COVID-19 patients. In the UK, our dedicated team of engineers is able to ensure that all installations and repairs are performed.
In countries where we do business, we are working on prioritizing our interventions to ensure the smooth management of critical operations and installations. We are striving to maintain the same availability level of remote support that our partners expect. At the same time, we may be required to postpone preventive maintenance, depending on local official recommendations and customer constraints.
Guerbet’s main priority is, above all, to ensure the safety of both our employees and partners. We are providing our expert field engineers with complete personal protection equipment and will work with you to ensure you experience minimal disturbances in your routine, integrating social distancing and protective measures in the Services process. Our local teams are on deck to adapt to your specific safety requirements before the intervention, in order to ensure maximum safety and efficiency and to reduce the risk and cost for all.
Safety requires flexibility. We are adapting our services to our partners’ processes and workflows. We are working on extending our remote support solutions to offer you additional solutions over the phone when this is possible; a simple call can sometimes be enough to solve your problem. Locally, we are adapting to your schedules: our US team is available 24/7, while our European experts are working longer hours to provide you with assistance. In the UK, our field engineers have the ability to complete some repairs from their own home, if required.
In addition, we are using the remote resources to which we all have access to maintain links and foster knowledge. Our LATAM teams are offering remote training for our partners to develop their expertise and share technological updates. Skype training has already been given to participants from Mexico, Argentina, Chile, Colombia and other countries. Our US team is also innovating on ways to keep our partners updated.
Please contact your local Support team to learn more about our services during the COVID-19 crisis.
We’ll get through this together.