OptiProtect™ 3S

Technical Services & Support

OptiProtect3S

OptiProtect™ 3S is Guerbet’s original suite of Technical Services and Support. This is brought to you by our readily accessible, factory trained, and certified experts that are committed to minimizing disruption to your daily operations.

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Optiprotect 3S

Guerbet’s mission is to provide healthcare professionals with contrast media, medical devices and innovative solutions that are vital for diagnostic and interventional imaging, to help providers improve patient prognosis and quality of life.

Our Smart Service Solutions are designed to ensure and safeguard the lifetime of your Guerbet Medical Devices and Digital Solutions. We strive to help you to optimize your investment.

We are proud of the dedicated teams that support you in your daily operations to solve your issues and enhance your performance. Technical Servicing and Support is about performance, responsiveness, and efficiency. It is also about trust, accountability, and reliability.

OptiProtectTM 3S is our commitment to protect you.

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A dedicated team of certified experts ready to respond

All our engineers and certified partners are trained on-site, at our Centers ​of Excellence located in our manufacturing facility in Cincinnati, Ohio.

They earn a Guerbet Training Certificate that demonstrates the attainment of the highest standards of equipment knowledge and exceptional technical expertise. Their certifications are renewed every 24 months.

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OptiProtectTM 3S service agreements

Designed to protect the expected lifetime of your injection solutions, OptiProtectTM 3S can be tailored to address your challenges:

  • OptiProtectTM Support: Preventive Maintenance agreement
  • OptiProtectTM Shield: Enhanced Protection agreement
  • OptiProtectTM Secure: Comprehensive Agreement for Maximized Uptime
Opti Support

OptiProtectTM Support

Proper maintenance is critical to ensure that your equipment follows factory specifications. An annual maintenance session with a Guerbet Certified Engineer ensures equipment reliability and expected performance, the optimization of equipment operation, and provides an opportunity for Guidance on daily care of the injector.

Guerbet handles the Annual Preventive Maintenance requirements for your peace of mind:

  • Planned Annual Proactive Maintenance​ according to your schedule​
  • Controlled Costs – Labor and Travel fees for the PM are included*​
  • Expert Remote Support – Direct access to our expert network 24/7​
  • Risk Management – 10% discount off the list price of Guerbet Original Replacement parts required in case of malfunction, breakdown, or during Proactive Maintenance. Replacement parts are new, quality controlled and guaranteed for 90 days after installation by a Certified Guerbet Engineer**​
Opti Shield

OptiProtectTM Shield

Enhanced Protection agreement designed for optimal equipment management. OptiProtect Shield provides the assurance of a fixed maintenance cost in your annual operational budget to avoid the risk of unexpected costly repairs.

  • Planned Annual Maintenance, according to your schedule
  • Expert Support: direct access to Guerbet’s network of factory trained engineers for remote troubleshooting, diagnostic, and on-site assistance, support, and guidance
  • On-site corrective repairs and replacement parts are included
Opti Secure

OptiProtectTM Secure

Comprehensive continuity agreement allowing you to maintain your daily operations, while we handle and repair your equipment, for optimized uptime, peace of mind, and complete protection of your investment.

  • Rely on the expert coverage level of the OptiProtect Shield full protection agreement
  • Maintain your daily operations while we handle and repair your equipment
  • Optimized Uptime*: complete protection of your investment with a Guerbet Factory Certified Loaner unit

OptiProtect 3S is part of our Interconnected Solutions for Diagnostic Imaging

Driven by our commitment to advance radiology, Guerbet Diagnostic Imaging has designed a comprehensive and complete portfolio of products and solutions for diagnostic imaging.

Diagnostic Imaging Interconnected Solutions

* Additional fees may apply. Terms & conditions may vary.

** 10% discount applies to parts installed by Guerbet 

 

OptiProtectTM is a trademark of Guerbet

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