Q&A
- Is Guerbet still providing Services & Support?
- Yes, we are intervening to manage critical incidents, as our priority is to ensure continuity of care worldwide for all patients. The situation is different in each country, so you will need to contact your local Services & Support team for more details on the services provided (installation, upgrades, training, etc.) in your region!
- Will Guerbet still be able to install the injectors I have ordered?
- As part of the fight against COVID-19, Guerbet is continuing to deliver and install injectors in hospitals that require support for diagnosis imaging. We will continue our efforts for new installations, while respecting the local COVID-19 regulations.
- Our Guerbet Services team is continuing to install injectors and to intervene for high-priority cases, to ensure continuity of care. Additionally, we are committed to providing flexible intervention and delivery options, to minimize the impact on your workflow.
- What are you doing to ensure the safety of hospital staff?
- Guerbet’s main priority is, above all, to ensure the safety of both our employees and partners. We are providing our expert field engineers with complete personal protection equipment and will work with you to ensure minimal disturbance in your routine, integrating social distancing and protective measures in the Services process.
- If your establishment imposes specific safety requirements, our local team will contact you before the planned intervention to ensure maximal safety and efficiency.